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Search Select Language English Afrikaans Albanian Arabic Armenian Azerbaijani Basque Belarusian Bulgarian Catalan Chinese (Simplified) Chinese (Traditional) Croatian Czech Danish Dutch Estonian Filipino Finnish French Galician Georgian German Greek Haitian Creole Hebrew Hindi Hungarian Icelandic Indonesian Irish Italian Japanese Korean Latvian Lithuanian Macedonian Malay Maltese Norwegian Persian Polish Portuguese Romanian Russian Serbian Slovak Slovenian Spanish Swahili Swedish Thai Turkish Ukrainian Urdu Vietnamese Welsh Yiddish -- -- Home About HOC About HOC Our History Commissioners Office Locations Agency Holidays/Emergency Line FAQs Strategic Plan Budgets & Audits Public Housing Agency Plans Housing Opportunities Community Partners Rental Programs About Rental Programs Fair Housing Housing Path HOC Properties Find Your HUB HCV Housing Search Grievances & Appeals Useful Links Report Fraud or Program Violations Homeownership Enrichment Programs About Enrichment Programs Register for Programs FAMILY PROGRAMS Youth Programs Adult Programs Do Business With HOC About Doing Business With Us HOC Landlords Current Bids & RFPs Vendors Contract Awards Newsroom News Events Careers Career Opportunities Employee Benefits Temporary New Hire Forms Volunteers Scholarships & Internships NEW:   New Report Shows America's Rental Affordability Crisis Climbing the Income Ladder    NEW:   America's Rental Housing 2020   NEW:   Maryland's Ambitious Pitch for Denser Housing            2019 County Health Rankings Key Findings Report (Robert Wood Johnson Foundation)            The Gap: The Shortage of Affordable Homes (National Low Income Housing Coalition)                        Response to HOC February Meeting and Community Forum                 How Housing Instability Impacts Individual and Family Well-Being          -- Novel Coronavirus (COVID-19) Information Novel Coronavirus (COVID-19) Information CLICK HERE for a map of FREE COVID-19 testing sites across Montgomery County In addressing the rapidly changing situation with novel coronavirus (COVID-19), HOC will rely on the guidance and direction of public health authorities to ensure the health and safety of our customers, staff and community. We ask for your help to comply with the Stay At Home order issued for the State of Maryland beginning March 30, 2020 and effective until further notice. Browse the drop-down menus below for up-to-date information about COVID-19, HOC’s response, and additional community resources. Can’t find what you’re looking for? Reach out to HOC’s Call Center for more information about processes and resources available to customers: Phone: (240) 627-9400 Email: help@hocmc.org CARES Act Waivers Information About HOC CARES Act Waivers HUD Waivers Common Customer Questions Housing Path Wait List Applicants I received a notice that I was selected for an opportunity from the Housing Path wait list but am not sure who I should contact next. If you are unsure of which program or property you were selected for, please contact the HOC Call Center at (240) 627-9400 or email help@hocmc.org for assistance. Please note, if you have been selected for a Project Based Voucher, a packet will be mailed to the address provided on your Housing Path application. If your address has changed, please contact the HOC Call Center to ensure your information is updated. I am on the Housing Path wait list and need assistance updating my application. Specialists in our Call Center are available to provide technical assistance on Housing Path Monday through Friday from 8:00 am to 5:00 pm at (240) 627-9400 or help@hocmc.org . Housing Choice Voucher Customers How do I submit my annual recertification packet or other forms to HOC? The best way to ensure receipt of your recertification packet is to complete your forms and send them via email to your assigned Housing Specialist. Alternatively, you can send them via U.S. Mail to the Silver Spring or Gaithersburg Customer Service Centers . If either option is unavailable to you, secure drop boxes are available just inside the front doors of our customer service centers where you may leave forms. Please do not send us originals of your supporting documents. If you do not have contact information for your Housing Specialist, please contact the Call Center for assistance. What should I do if my income decreases because of job loss due to COVID-19? You should immediately complete and submit an Interim Package. HOC staff are working quickly to process these forms to ensure your household’s portion of rent accurately reflects the change in your income. Will you still make Housing Assistance Payments to my landlord? Yes, HOC will continue to pay the Housing Assistance Payment portion to your landlord. Are unit inspections still being scheduled? HOC has suspended annual U.S. Department of Housing and Urban Development (HUD) Housing Quality Standards (HQS) inspections through April 30, 2020. HQS inspections will continue to be conducted only under the following limited circumstances: new move-in, relocation, or emergency inspections. I have received in-person assistance to complete my paperwork in the past. Is that assistance currently available to me? Out of consideration for the safety of our customers, staff and the community, all home visits have been suspended until further notice. If you require assistance with your paperwork, please contact your Housing Specialist and they will provide remote support to the best of their ability. Are briefings still occurring? In-person meetings and briefings have been postponed until further notice. HOC staff are working to schedule remote briefings with customers using digital platforms. If a meeting or briefing will be conducted remotely, you will be provided with advance notice and information on how to participate via phone or web. Scattered Site Customers How do I contact my Scattered Site Property Manager or Specialist? Although our offices, including the Silver Spring Customer Service Center and East Deer Park office, are closed to the public until further notice, staff remain available via telephone and email: Team 1 (Silver Spring): (240) 641-6363; Fax: (240) 627-9610 scattered.site1@hocmc.org , Team 2 (East Deer Park): (240) 641-6365; Fax (301) 527-9122 scattered.site2@hocmc.org Team 3 (East Deer Park) : (240) 641-6368; Fax (301) 527-9122 scattered.site3@hocmc.org Team 4 (East Deer Park): (240) 641-6841; Fax (301) 527-9122 scattered.site4@hocmc.org Team 5 (Silver Spring): (240) 641-6842; Fax: (240) 627-9610 scattered.site5@hocmc.org If you do not know which Scattered Site Team serves your unit, please contact the Call Center for assistance at (240) 627-9400 or help@hocmc.org . How do I pay my rent? We encourage scattered site customers to pay their rent using the online portal here . Customers must register and create an account to use the online payment option – instructions for registering for the online rent portal can be found here . We are offering a special one-time incentive for customers who register an account before April 15, 2020. If you are unable to pay rent online or by phone, drop-boxes are still available at our East Deer Park office (Teams 2, 3, and 4) and Silver Spring Customer Service Center (Teams 1 and 5) . Please note that we are unable to issue receipts if you choose this option. Who do I contact with questions about my rent? All questions about your rent and ledger should be directed to your Scattered Site Property Management Team (see contact information above) or to Resident Accounting at (240) 249-8965 or res.accounting@hocmc.org . What should I do if my income decreases because of job loss due to COVID-19? If you lost your employment due to shut-downs or layoffs af...